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Privacy Policy

Last Updated: October 28, 2026

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This Privacy Policy describes how Neel Mistry ("we", "us", or "our") collects, uses, stores, and protects personal data when you interact with our services via the WhatsApp messaging platform using Meta’s WhatsApp Cloud API.

By initiating communication or opting in to receive messages from us on WhatsApp, you acknowledge and agree to the practices described in this Privacy Policy.

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1. Information We Collect

When you interact with our WhatsApp Business messaging channel, we may collect and process the following information:

  • Contact Information: Your WhatsApp phone number, display name, and country code.

  • Message Content: Text messages, audio notes, media files, or documents you voluntarily send us during conversation.

  • Metadata & Logs: Timestamps of sent/delivered/read messages, interaction logs, and delivery status updates provided by the WhatsApp Cloud API.

  • Service Details: Information regarding bookings, queries, feedback, or transactional requests you submit through the chat.

We do not deliberately collect sensitive personal data via WhatsApp. Please refrain from sharing sensitive financial credentials, passwords, or government identification numbers in chat conversations.

2. How We Use Your Information

We process your data exclusively for legitimate business and communication purposes, including:

  • Responding to your inquiries, scheduling requests, and customer service needs.

  • Delivering essential transactional notifications, service updates, reminders, and confirmations.

  • Sending promotional communications or service announcements, strictly where you have provided prior opt-in consent.

  • Ensuring the security, operational integrity, and compliance of our messaging systems.

3. Data Processing and WhatsApp Cloud API (Meta)

Our WhatsApp communication relies on the WhatsApp Business Cloud API, hosted and provided by Meta Platforms, Inc.

  • Messages transmitted via WhatsApp are processed through Meta’s secure Cloud API infrastructure in accordance with Meta’s Business Terms and Data Processing terms.

  • We do not sell, rent, or lease your personal information or contact details to third parties.

  • We may share data with trusted infrastructure providers (such as secure cloud servers or database hosts) solely to execute the services requested by you, subject to strict confidentiality obligations.

4. Data Retention

We retain your messages, contact details, and interaction logs only as long as necessary to fulfill the purposes outlined in this Policy, satisfy ongoing operational needs, resolve disputes, or comply with legal obligations. Once no longer required, data is securely deleted or anonymized.

5. Opt-Out and Your Rights

You retain full control over communications received from us:

  • Opt-Out (Stop Messages): You may stop receiving messages from us at any time by replying "STOP", "UNSUBSCRIBE", or simply requesting to cease communication.

  • Access and Correction: You have the right to request access to the personal data we hold about you or request corrections to inaccurate information.

  • Erasure: You may request the deletion of your personal data from our operational databases, subject to legal or statutory retention requirements.

6. Security Measures

We implement standard administrative, technical, and organizational measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. However, please recognize that no digital transmission over the internet can be guaranteed as 100% secure.

7. Children's Privacy

Our WhatsApp services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors without verified parental or legal guardian consent.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technological architecture, or legal obligations. The revised version will be indicated by an updated "Last Updated" date at the top of this page.

9. Contact Us & Grievance Redressal

If you have questions, feedback, or wish to exercise your data privacy rights, please reach out to us:

  • Entity Name: Neel Dipak Mistry

  • Email: email@neelmistry.in

  • Location: Mumbai, Maharashtra, India

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